cae67 Frequently Asked Questions — All Answers in One Place
From deposits to bonuses, account verification to security — the most detailed answers to the questions that come up most often at cae67 are all organized on this page.
Whether you are new to cae67 or have been here a while — small questions come up all the time. How much is the minimum deposit, what exactly are the bonus terms, which documents are needed for account verification, what to do if you forget your password — 23 questions and answers covering all of this are organized across five separate sections. If you cannot find the answer to your question, you can reach our support team below.
Deposit Questions
The minimum deposit at cae67 is ৳200, and this applies to all payment methods. Whether you use bKash, Nagad, Rocket, or bank transfer — depositing at least ৳200 will activate your balance and let you start playing. There is no maximum deposit limit.
Currently, four payment methods are available at cae67: bKash, Nagad, Rocket, and bank transfer. For bank transfer, major Bangladeshi banks such as Dutch-Bangla Bank, Islami Bank, and BRAC Bank can be used. All transactions are fully secure and protected by SSL encryption.
cae67 does not charge any deposit fee. However, your mobile banking operator or bank may apply their own transaction charges — that is entirely subject to their own policy. Before depositing, it is a good idea to check the fee structure of your bank or mobile banking app.
Log in to your cae67 account, go to the deposit page, and select bKash as the payment method. Enter the amount and make the payment from your bKash app to the provided bKash number. Save the reference number — it will be useful for verification later. Your balance is usually updated within a few minutes.
Keep the transaction ID or screenshot of the payment and contact our support team directly via live chat. Our 24/7 support team assists in both Bengali and English. Providing the correct details allows the issue to be resolved quickly.
Bonus Terms
A wagering requirement is a condition that specifies how much you need to bet before you can withdraw winnings from a bonus. At cae67, this requirement is 20x and is calculated on the bonus amount only, not on the combined deposit and bonus. For example: if you receive a ৳2,000 bonus on a ৳1,000 deposit, you need to complete ৳2,000 × 20 = ৳40,000 in bets before you can withdraw winnings from the bonus.
cae67's welcome bonus is 200% on the first deposit, up to a maximum of ৳20,000. Once you open an account and make your first deposit, the bonus is added automatically. For example: depositing ৳1,000 gives you a ৳2,000 bonus, bringing your total balance to ৳3,000. If you deposit ৳22,000, you receive the maximum ৳20,000 bonus for a total of ৳42,000.
Generally, bets placed on slot games count in full toward the wagering requirement. Table games and live casino games may contribute at a different rate. For the exact list, check the terms and conditions that apply when you receive the bonus, or ask the support team directly.
No, the welcome bonus is available to each player once only — at the time of the first deposit. Opening a new account to claim the bonus again is against the rules. cae67's system detects multiple accounts from the same device, network, or identity and does not approve them.
Yes, there is an option to cancel a bonus. However, cancelling an active bonus will remove that bonus and any bonus winnings associated with it; only your own deposited principal will remain. Before cancelling, inform the support team via live chat so the process is completed correctly.
Account Verification
Absolutely. All uploaded documents are protected through SSL encryption and are used solely for the verification process. cae67 never sells or shares your personal information with third parties. For more details, please read our privacy policy.
The reason for rejection is usually communicated by email — for example, a blurry image, an expired document, or a name mismatch. Once you know the reason, resubmit the correct and clear document. If you cannot understand the issue, contact us via live chat or at [email protected]; the support team will walk you through the steps.
A National ID (NID), a valid passport, or a driving licence are accepted. Submit clear photos or scans of both sides of the document. Make sure the image is not blurry, all information is readable, and the document has not expired.
Yes, this is important. The full name registered on your cae67 account must exactly match the name on your bKash, Nagad, Rocket, or bank account. Any discrepancy in the name may cause a withdrawal request to be held up and make identity verification more complicated.
Security & Privacy
The only official site address is cae67.lat. Be cautious if the URL is spelled differently, if HTTPS is not present, or if the lock icon does not appear in your browser. Rather than clicking a link, type the address directly into your browser's address bar. If you notice anything suspicious, report it to [email protected].
Choose a password of at least 10–12 characters that combines uppercase and lowercase letters, numbers, and one or two symbols (such as @, #, !). Avoid simple passwords like your name, date of birth, or "12345". Do not use your cae67 password on any other site.
Change your password immediately and contact us via live chat or at [email protected]. Our team will temporarily lock the account and investigate. If any transactions occurred from a suspicious device or location, report those as well so action can be taken quickly.
Yes. All transactions and personal information are protected by SSL encryption. Our servers are regularly audited for security, and modern firewalls are used to prevent unauthorized access. For more information, please read the privacy policy page.
No. Users' personal information is not sold or shared without authorization. Only limited data may be shared with trusted partners for necessary technical purposes such as payment processing — and even then, strict confidentiality agreements are followed.
Member Account
No. Each player is permitted one account only. Creating multiple accounts is against the rules and risks having all accounts suspended. If you are having trouble accessing your existing account, speak directly with the support team.
To register, you need an active mobile number or email address, a strong password, and your full name. You must be at least 21 years old. Later, before making a withdrawal, documents such as a NID or passport may be required for identity verification.
Click the "Forgot password?" link on the login page. Enter your registered email or phone number and a reset link or code will be sent to you. Use it to set a new password. If the process does not work, let the support team know.
Common causes include: an incorrect password, Caps Lock being on, or a browser cache issue. First, refresh your browser or clear the cache and try again. If you keep failing, your account may be temporarily locked — in that case, contact the support chat.
Yes, you can log in from a new device. However, for security purposes a verification code may be sent on the first login. Avoid logging in from public or shared devices, and remember to log out after each use.
cae67 is for people aged 21 and above only. Age must be stated accurately during registration and is confirmed from identity documents during verification. Accounts belonging to minors are closed immediately.
Still have questions? We're right here
If you cannot find the answer to your question in this list, our support team is ready to help 24 hours a day, 7 days a week. Contact us in Bengali or English — whichever you prefer.
24/7 Live Chat
[email protected]